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Posted on: July 16, 2020

Puget Sound Energy Helping Residential Customers

HELPING RESIDENTIAL CUSTOMERS

As a provider of an essential service, Puget Sound Energy (PSE) is working to ensure they are here for their customers, their community and their employees as Coronavirus impacts the region. Need financial assistance and support for your energy bill? Puget Sound Energy know some customers might be worried about paying their bills. Here are measurable actions they’ve taken on behalf of their customers:

*   Will not be disconnecting customers for non-payment during this time.

*   Received approval from the Washington Utilities and Transportation Commission for a waiver that allows PSE to waive late fees.

*   Will work with our customers on options such as payment plans<https://www.pse.com/account-and-billing/Payment-Assistance/payment-arrangement> and choosing a new bill due date<https://www.pse.com/account-and-billing/My-Account/Preference-Center/billing>.

*   Have multiple bill payment assistance programs<https://www.pse.com/pages/bill-and-weatherization-assistance>  available to income-qualified customers.

*   In order to help our community partners, the PSE Foundation, which is a nonprofit entity operating independently of PSE but helps communities PSE serves, has donated $250,000 to support relief efforts in the community through the Seattle Foundation as well as donating to foodbanks to cover emergency preparations.

https://www.pse.com/pages/help-during-the-pandemic

HELPING SMALL BUSINESS CUSTOMERS

PSE know some of business customers might be worried about paying their bills. Here are measurable actions taken on behalf of their customers:

*   Will not be disconnecting customers for non-payment during this time.

*   Will work with our customers on options such as payment plans<https://www.pse.com/account-and-billing/Payment-Assistance/payment-arrangement> and choosing a new bill due date

https://www.pse.com/account-and-billing/My-Account/Preference-Center/billing

https://www.pse.com/pages/help-for-your-small-medium-business

For more information:

Julien C. Loh
Local Government Affairs and Public Policy Manager PUGET SOUND ENERGY
http://pse.com/Pages/default.aspx
425-457-5546 (desk)
Julien.Loh@pse.com>

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